This Privacy Policy explains how Watrana collects, uses, shares, and protects personal information across our websites, LinkedIn Lead Gen Forms, and offline channels. It applies to Watrana Traction Private Limited and Watrana Rentals Private Limited providing forklifts, rentals, AMCs, parts, and training.
Information we collect
- Identity and contact: name, business email, phone, company, job title, location.
- Business details: industry, fleet size, capacity needs, power preferences, tenure, address, and GST or billing details shared for quotes.
- Site and communications data: pages viewed, device information, IP address, cookies, call/email/chat records, and form submissions (including LinkedIn Lead Gen Forms).
Sources
Information is collected directly from you through our website forms and emails, over phone calls, at events, via LinkedIn Lead Gen Forms, and from publicly available or partner sources for B2B prospecting.
How we use data
- To respond to inquiries, provide quotes, process orders/rentals, schedule surveys, deliver, install, and service equipment.
- To provide AMCs, parts logistics, warranty processing, and customer support.
- To improve our website, safety practices, and service quality, and to send relevant service or marketing communications with opt out options.
Legal bases
We process data based on your consent, to perform or enter into a contract at your request, and for our legitimate interests in operating and improving B2B services while respecting your rights.
Sharing
We may share data with:
- Group entities (Watrana Traction and Watrana Rentals) for unified operations.
- OEMs and partners we represent for supply, warranty, and technical support, including material handling brands referenced on our site.
- Logistics, installation, operators, payment, IT, security, analytics, and customer support providers under confidentiality obligations.
- Government or regulators when required by law or to protect safety and legal rights.
International transfers
If data is transferred or accessed from outside India by our service providers, safeguards such as contractual protections and access controls are applied.
Retention
We retain personal data for as long as necessary to fulfill the purposes above, meet legal/accounting requirements, resolve disputes, and enforce agreements. Retention is reviewed periodically.
Cookies Our site may use essential and analytical cookies to enable core functions and analyze usage. You can manage cookies through browser settings; disabling some cookies may affect site functionality.
Marketing choices
You may opt out of marketing emails at any time through unsubscribe links or by contacting support@watrana.com . Transactional or service communications will continue as needed.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal data, and object to certain processing, including direct marketing. We will verify identity before fulfilling requests.
Security
We employ technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction, and we continually improve controls appropriate for B2B operations.
Third party sites The site may link to third party websites and platforms. Their privacy practices are governed by their own policies, and we recommend reviewing those before sharing information.
Children
Our services are intended for business users and are not directed at children.
Changes to this policy
We may update this Privacy Policy periodically. Material changes will be indicated on this page with an updated effective date.
Contact for privacy
Data Controller: Watrana Traction Private Limited / Watrana Rentals Private Limited. Registered/Head Office: B 101, Gujranwala Town Part I, Delhi 110009, India. Phone: +91 11 47013499. Email: support@watrana.com.
Sales contact available on the site: +91 011 47013499 and sales@watrana.com.
Effective date
Effective from 10 November 2025.